Privacy policy

This privacy policy was last updated on 29.11.2023.

INTRODUCTION

Veni vidi vici d.o.o., Štihova ulica 13, 1000 Ljubljana, operating as LET.ME (referred to as “LET.ME” or “we”), is committed to protecting your privacy and ensuring responsible use of personal data collected on this website. We handle personal data with care, take measures to secure it, and ensure its use solely for legitimate business purposes in accordance with applicable laws. This privacy policy outlines the principles governing the processing of personal data collected from you or provided by you through our website. Please carefully read this policy to understand our views and practices regarding the storage of your personal data.

INFORMATION COLLECTION AND PURPOSES

LET.ME is a web service for searching and booking transportation. We collect your data for:

• Recording, processing, distributing, and overseeing the execution of bookings.
• Advising and supporting your reservations.
• Improving services based on website statistics, sales, and feedback.
• Enhancing offers, marketing, and targeted advertising. To achieve these goals during the transport reservation process, we may request personal data such as your name, contact phone number, email address, departure address, and destination address. Additionally, we automatically gather data on your interactions with LET.ME, including visited pages, conducted inquiries, and IP address.

DATA PROTECTION STATEMENTS

This privacy policy applies to all services available on our website, exclusively covering the processing of personal data by LET.ME. For services provided by subcontractors or third-party services accessed through the website, please refer to their respective data protection regulations.

COLLECTION AND PROCESSING OF PERSONAL DATA WHEN USING OUR SERVICES

All personal data is processed in compliance with the provisions of the EU General Data Protection Regulation (GDPR). We collect, store, and process personal data in line with the GDPR for transportation services and technical administration.

USE OF OUR SERVICES

For each transportation reservation, we require your name, email address, mobile phone number, and payment details. These data are used to confirm reservations, identify users, and facilitate communication. Payment processing involves collecting credit card data and payment information. Your data is stored for the duration of the contract, and any data provided by you is retained during website usage unless automatically deleted.

The connection for safeguarding your personal data, especially payment information, is encrypted. It is your responsibility to maintain the confidentiality of access data. With user consent, personal data may be shared with third parties only when necessary for contractual obligations, payment processing, or legal interests. By email, you will receive transportation details and updates, including driver contact information.

FEEDBACK AFTER TRANSPORTATION

After each transport, you will receive an email requesting feedback on your experience with our overall service. These feedbacks are crucial for maintaining quality and improving customer satisfaction. An unsubscribe link for such messages is available in each email.

RIGHTS OF AFFECTED INDIVIDUALS

You have the right to receive a copy of your stored data. To request access to your data, email support@letme.si or use the website contact form, providing your identification details. If you find inaccurate personal data, you have the right to rectify it. To request data correction, email support@letme.si or use the website contact form, providing your identification details and the data needing correction.

COLLECTION OF PERSONAL DATA WHEN USING THE WEBSITE

SERVER LOG FILES/ACCESS DATA

When using our website for informational purposes, we collect data transmitted by your browser to our server (access data/server log files). This includes website name, IP address, date and time of request, data volume transferred, access status/HTTP status code, browser type, operating system, language, and version.

COOKIES

We use cookies for session recognition and website optimization. You can manage cookies in your browser settings, but note that disabling cookies may affect website functionality.